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Frequently Asked Questions

Your us.gant.com Account

Q: How do I create an account on us.gant.com?
A: To create an account click on “My Account” on the top right of our website. Once you have filled out the required information, you will receive an account confirmation email.


Q: How do I review my recently placed order?
A: Log into the "My Account" section of the website. This may be found in the top right corner of the website by selecting "Sign In" using your username and password. Once signed into "My Account" you can review your orders by selecting "My Orders" from the menu on the left side. Please note it may take up to two hours for your order to appear under "My Orders."


Q: How do I create and share a Wishlist?
A: To create a Wishlist you must have an account with GANT.  When viewing a product you would like to add to your Wishlist, click the hanger icon and this product will be added to your list. To share your Wishlist via email, click the hanger icon on the top right of our site and click “To My Wishlist.”


Shipping

Q: Shipping
A: Currently we support shipping to the United States, Canada, and Japan. For more information on international shipping, please visit our International Shipping Page.


Q: Does GANT ship to Army Post Office, Fleet Post Office, or Diplomatic Post Office addresses?
A: We are unable to ship orders to APO, FPO, or DPO addresses at this time.


Q: Does GANT ship to Post Office Boxes?
A: We are unable to or ship orders that use a P.O. Box in the address in the USA or Japan. Orders being shipped to Canada may use a P.O. box in the shipping address.


Orders

Q: How do I use a promo code?
A: To use a promo code, enter the code at checkout in the box labeled "Promo Code" and click "Apply and Update Grand Total." Please note only one promo code may be used per transaction.


Q: Change or cancel my order
A: Once your order has been placed, we are unable to make any changes to the order. Please contact Customer Service, customer-service@gant.com, and one of our representatives will assist you with your order.


Q: I received the wrong item or a damaged item.
A: If you believe you have received defective or incorrect merchandise (style, size, or color), you must contact Customer Service, customer-service@gant.com, and provide a photo of the defect and all tags on the garment.


Q: Where can I purchase GANT products not featured on the website?
A: If you have come across products that are unavailable through our website, please see our store locator for regional stockists or contact our GANT Fifth Avenue Flagship store in New York at +1 (212) 813-9170.


Payment Methods

Q: What credit cards does GANT accept?
A: We accept Visa, MasterCard, American Express, and Discover cards that have a billing and shipping address in the United States, Canada, or Japan.


Q: Can I place an order with an international credit card?
A: We currently can only accept payment from credit cards that are registered within the USA, Canada, and Japan.


Q: Do you accept wire transfer or PayPal for payment?
A: We are only able to accept payment from approved credit cards.


Q: Can I use my GANT gift certificate online?
A: At this time GANT gift certificates are good for store use only.


Returns & Exchanges

Q: What is the return policy?
A: Returns may be made online within 30 days of your original order date.  The items in your return must be in original condition, unworn, unwashed, and unaltered. Final Sale items are ineligible for return. For a more in-depth explanation of our return policy, please visit our returns page. International orders are not eligible for return.


Q: What is the Final Sale return policy?
A: All final sale items are ineligible for return or exchange.
Final Sale Items:
 - Underwear, socks, swimwear, and fragrance
 - Items without all tags attached
 - Returns received after our 30 day return policy
 - Items that are 50% off or more.


Q: How do I make a return?
A: Please see our return policy and instructions here: returns


Q: How do I exchange an item?
A: Currently we do not offer exchanges online. All items for exchange must follow the return instructions and a new order must be placed. Alternatively, exchanges can be made at any physical GANT retail store in the continental USA.


Q: How long will it take for me to be refunded?
A: Once your return is received by our returns department, it will take 2-10 business days for the credit to post to your account.


Price Adjustments

Q: I recently purchased an item and now it is on sale. Can I get a price adjustment on this item?
A: We are happy to offer price adjustments on items purchased within 7 days of a sale or markdown. We are unable to offer price adjustment on limited time promotions.


Careers

Q: Careers or student internships with GANT USA
A: Please visit our careers page, and email an up to date resume to hr.us@gant.com with the position in the subject line for consideration. Please be aware that only successful applicants will receive a reply.


Press & Samples

For US press enquiries or US sample requests please email emily.schumann@gant.com